Privacy Policy
Last Updated: [Insert Date]
Coastal Concierge (“we,” “us,” or “our”) values your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, how we store it, and the choices you have.
By using our website, submitting a form, or booking services, you agree to this Privacy Policy.
1) Information We Collect
We collect information you voluntarily provide, including:
A) Contact Information
Name
Email address
Phone number
B) Service & Delivery Information
Delivery address / property location
Arrival date/time (for vacation restocks)
Grocery preferences and order notes
Substitution preferences
Property access instructions (door codes, lockbox codes, concierge/front desk notes)
C) Payment-Related Information
Payments are processed through third-party providers (ex: Stripe). We may collect:
Confirmation that payment was made
Deposit status
Invoice/payment history
We do not store your full credit card number.
D) Age-Restricted Items (Alcohol)
If alcohol is requested, we may verify age at delivery by checking a government-issued ID. We do not store ID numbers or keep copies/photos of identification unless required for dispute resolution or legal compliance.
How We Use, Share & Store Information
2) How We Use Your Information
We use your information to:
Provide concierge shopping and delivery services
Contact you about your order (questions, substitutions, delivery updates)
Coordinate property access and delivery timing
Create invoices/receipts and confirm payment
Improve our services and customer experience
Prevent fraud, chargebacks, or misuse of services
Comply with legal obligations (including North Carolina alcohol-related requirements when applicable)
3) How We Share Information
We do not sell your personal information.
We may share limited information only when necessary, including with:
A) Payment Processors
Stripe (or other payment processors you select)
B) Forms & Communication Tools
Form platforms (example: Tally)
Email/SMS tools used to communicate order updates and invoices
C) Service Coordination
If you request it, we may communicate with:
Property managers
Hosts
Front desks/concierge staff
Only as needed to complete delivery and access.
4) Cookies & Analytics
Our website may use cookies or basic analytics tools to understand website traffic and improve performance.
Cookies may collect non-sensitive data such as:
browser type
device type
general location (city/state)
pages visited
time spent on site
You can disable cookies in your browser settings, but parts of the site may not function as intended.
5) How We Store & Protect Your Data
We take reasonable steps to protect your information from unauthorized access, including limiting access to sensitive order details.
However, no method of online transmission or electronic storage is 100% secure.
Access, Retention & Requests
6) Door Codes / Property Access Info
If you provide access details (door codes, lockbox codes, etc.), we use them only for delivery coordination.
We limit access information to only what’s needed for service and do not share it except as required to complete your delivery.
7) Data Retention
We retain personal information only as long as necessary to:
complete services
maintain accurate records (receipts/invoices)
handle disputes/chargebacks
comply with legal/tax requirements
If you’d like your personal information deleted after service, you may request deletion.
8) Your Choices
You may request:
access to your data
correction of inaccurate data
deletion of your data (where legally possible)
9) Contact Us / Data Requests
To request data deletion, changes, or ask questions about privacy, contact:
Coastal Concierge
Email: coastalconcierge910@gmail.com
Phone: (910) 707-3685
Policy Updates
10) Policy Updates
We may update this Privacy Policy occasionally to reflect changes in operations, technology, or legal requirements. Updates will be posted on this page with a revised effective date.
Service Area
Wilmington, NC
Wrightsville Beach
Carolina Beach
Kure Beach
910-707-3685
Contact: CoastalConcierge910@gmail.com
Hours: 9AM- 7PM Daily
Disclaimer: Not affiliated with Trader Joe’s.